Our Maintenance Services will:
Ensure that your SAP system is not just “up and running” but is optimized for operation and usability.
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Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues
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Reduce costs by using thrive.gs team of experts who have resolved 5,821 SAP issues to-date!
​Do you face these challenges in your business?
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Users and User Group maintenance
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Roles & Privileges maintenance
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General usage issues in SAP
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Event management
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Searches, Dashboards, and Reports maintenance
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Instigation and follow up of customer Oracle SRs
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End-user issues in using the application
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Security setup
Application Platform Maintenance & Support Services
SAP Infrastructure support
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Server & Application configuration support
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Database maintenance
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Performance Optimization
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Deployment of Oracle provided hotfixes
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Deployment of Oracle provided averify fixes
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Weblogic/OAS support
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Capacity Planning
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Server and DB backup & restore
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LDAP support
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Email Notifications Troubleshooting
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Coordination with Oracle Standard Request Submission
Admin & User Support Services
Users and User Group maintenance
• Roles & Privileges
• General usage issues in SAP (all modules)
• Event management
• Smart Rules
• Auto numbers & lists
• Criteria
• Searches, Dashboards, and Reports
• Notifications
• Instigation and follow up of customer Oracle SRs
• Other end user issues in using the application
• Security setup
How Does it Work?
Service Levels by Severity
*Resolution numbers are estimates.
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Severity 1
Response Time – 1 hour
Start of Issue Resolution – 4 hours
Issue Resolution – 48 hours
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Severity 2
Response Time – 8 hours
Start of Issue Resolution – 24 hours
Issue Resolution – 5 business days
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Severity 3
Response Time – 24 hours
Start of Issue Resolution – 36 hours
Issue Resolution – 10 business days