top of page

Agile PLM Support Services

Agile PLM maintenance services will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction. 

Our Maintenance Services will:

Ensure that your Agile PLM system is not just “up and running” but is optimized for operation and usability.

  • Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues

  • Reduce costs by using team of experts who have resolved 5,821 Agile PLM issues to-date!

aph-6 (1).png
​Do you face these challenges in your business?
  • Users and User Group maintenance

  • Roles & Privileges maintenance

  • General usage issues in Agile

  • Event management

  • Searches, Dashboards, and Reports maintenance

  • Agile Content Service (ACS)

  • Instigation and follow up of customer Oracle SRs

  • End-user issues in using the application

  • Security setup

Application Platform Maintenance & Support Services

Agile PLM Infrastructure support

  • Server & Application configuration support

  • Database maintenance

  • Performance Optimization

  • Deployment of Oracle provided hotfixes

  • Deployment of Oracle provided averify fixes

  • Weblogic/OAS support

  • Capacity Planning

  • Server and DB backup & restore

  • LDAP support

  • Email Notifications Troubleshooting

  • Coordination with Oracle Standard Request Submission

Admin & User Support Services 

Users and User Group maintenance 

•    Roles & Privileges 
•    General usage issues in Agile (all modules) 
•    Event management 
•    Smart Rules
•    Auto numbers & lists 
•    Criteria 
•    Searches, Dashboards, and Reports 
•    Notifications 
•    Agile Content Service (ACS)
•    Instigation and follow up of customer Oracle SRs 
•    Other end user issues in using the application 
•    Security setup

How Does it Work?

agile plm support

Service Levels by Severity

*Resolution numbers are estimates.

  • Severity 1
    Response Time – 1 hour
    Start of Issue Resolution – 4 hours
    Issue Resolution – 48 hours

  • Severity 2
    Response Time – 8 hours
    Start of Issue Resolution – 24 hours
    Issue Resolution – 5 business days

  • Severity 3
    Response Time – 24 hours
    Start of Issue Resolution – 36 hours
    Issue Resolution – 10 business days

Is Oracle Agile PLM Doing Everything You Want It To?

bottom of page